August 6, 2020
Not sure if your symptoms indicate COVID-19?
Take a simple test here.COVID-19 SELF-ASSESSMENT
This is a rapidly evolving situation. Please visit the CDC’s website for the latest information.
Frequently Asked Questions
Are FastMed clinics open during COVID?
Yes, click here to find your nearest location.
Are FastMed Urgent Care clinics COVID-19 testing centers?
FastMed offers COVID-19 diagnostic and antibody testing at all Texas, North Carolina, and Arizona clinics. Click here to find a COVID-19 testing center.
Important Notice: Get Faster Access to Your COVID-19 Testing Results
Due to the overwhelming demand for COVID-19 diagnostic and antibody testing, we are unable to call all patients that test negative for COVID-19. For faster access to your results, we recommend patients create an account with the laboratory performing those lab services:
North Carolina & Texas:
- Please visit LabCorp’s Patient Portal and click “create my new portal account.”
Please review your discharge paperwork to see if lab services are being performed at LabCorp or Quest.
- LabCorp: Please visit LabCorp’s Patient Portal and click “create my new portal account.”
- Quest: Please visit Quest’s Patient Portal and click “create account.”
Creating a patient account will allow you to gain faster access and to print your results. You will receive an email when your results are available to view within the patient portal. Your patient account is safe, secure, and available on desktop and mobile devices.
For those who prefer to speak with a FastMed Team Member, please feel free to reach out to our clinics. Please keep in mind that we are experiencing a higher than normal call volume right now.
What is the COVID-19 diagnostic test and when should I get it?
The COVID-19 diagnostic test checks for a current infection by detecting the genetic material of the virus in respiratory secretions. Testing requires a provider evaluation and generally is appropriate for individuals who are experiencing COVID-19 symptoms. At this time, FastMed does not offer COVID-19 rapid tests.
What are the common symptoms of COVID-19?
Below are common are symptoms of COVID-19. For the full list of symptoms, please visit the CDC website by clicking here.
- Shortness of breath or difficulty breathing
- Sudden loss of taste or smell
- Body aches and fatigue
- Sore throat
- Sinus congestion or runny nose
What is the COVID-19 antibody test and when should I get it?
The COVID-19 antibody testing is available for patients who have never been symptomatic or have been symptomatic but have recovered from acute illness for 2 weeks. The test requires a provider evaluation and is not used to diagnose a current COVID-19 infection. A negative result does not rule out infection and does not imply or confirm that you have developed an immunity to the COVID-19 virus. It only indicates a likelihood that you’ve had exposure to or were infected by the virus in the past.
What if I am not sure whether my symptoms indicate COVID-19?
FastMed has created an online self-assessment that will determine whether you should seek medical attention for your symptoms. Please go to the top of this page or visit.
What should I do if I need to visit a FastMed clinic?
Please check in online, complete your e-registration, and choose to receive a text when we are ready for you to come into the clinic. Please also do not bring any additional friends or family members with you to your visit unless necessary.
Will my wait times be short?
We are avoiding long wait times in the lobby by asking all patients to check in online to schedule their visit and e-register. Please also select to receive a text when we’re ready for you to come into the clinic.
Please note: We are experiencing longer than usual wait times due to a high volume of COVID-19 testing.
Do I need to worry about COVID-19 exposure if I’m visiting the clinic?
In addition to limiting lobby wait times, FastMed Urgent Care is the largest and only independent urgent care in Texas, Arizona, and North Carolina to hold the Gold Seal of Approval® from The Joint Commission for healthcare quality and safety. We are committed to providing the highest level of care and our sanitization procedures are highly effective against COVID-19.
Does FastMed Urgent Care offer telemedicine service?
FastMed offers telemedicine service for patients experiencing COVID-19 symptoms, as well as for a variety of urgent care symptoms ranging from a sore throat, runny nose and cough, to UTI, allergies, sunburn and more. Telemedicine appointments are facilitated by a FastMed provider and are currently available Monday-Friday from 10 a.m. to 4 p.m. local time. Click here to schedule a telemedicine visit.
FastMed is Committed to Safely Serving You
FastMed Urgent Care is committed to providing the highest level of care. We are the only independent urgent care in Texas, Arizona, and North Carolina to hold the Gold Seal of Approval® from The Joint Commission for healthcare quality and safety.
Click below to reveal the precautions we are taking every day to ensure our patients’ safety.
- Team Member Protocols:
We continue to follow the highest standards and protocols for sanitization and hand washing.
- Cleaning Protocols:
We have increased cleaning in common areas. Our sanitization products are highly effective against COVID-19, as well as other bacteria and viruses.
- Reduced Lobby Wait Times:
We are encouraging all patients to check in online, complete their e-registration, and choose to be texted when we are ready for them to come in-clinic to reduce wait time in the lobby.
- Social Distancing Guidelines:
We remind patients before and throughout their visit to maintain a social distance of at least 6 feet from others.
- Mask Policies:
All clinic team members and providers are required to wear masks at all times. Patients are encouraged to wear cloth face covers per CDC guidelines.
Latest state-level data
For the latest state-level data, including COVID-19 testing, cases, hospitalizations, and other information, please select your state below:
Latest CDC Information
Please find below links to important CDC information.
Please continue to check the CDC’s website for the latest information.