Notice of Non-Discrimination

Discrimination is against the law.


FastMed and FastMed Primary Care comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, or gender identity). FastMed and FastMed Primary Care do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex (including pregnancy, sexual orientation, or gender identity).

FastMed and FastMed Primary Care:

  • Provide free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provide free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, please make the clinic staff aware or contact Customer Relations at (919) 532-3700 or customerrelations@fastmed.com

Grievances
If you believe that FastMed or FastMed Primary Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

FastMed
Attn: Legal & Compliance – Civil Rights Coordinator
P.O. Box 271
Durham, NC 27702
Phone: 919-550-0821
Fax: 919-550-0575
Email: compliance@fastmed.com

You can also file a civil rights complaint with the U.S. Department of Health & Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201

Phone: 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.