Free Aids and Services
FastMed Urgent Care complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. FastMed Urgent care does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
FastMed Urgent Care:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, please make the clinic staff aware and/or contact the FastMed Chief Compliance Officer.
Grievances
If you believe that FastMed Urgent Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
FastMed Compliance Officer
107 W. Hargett Street
Raleigh, NC 27601
Phone: 919-550-0821
Fax: 919-550-0575
compliance@fastmed.com
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the FastMed Chief Compliance Officer is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health & Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue
SW Room 509F, HHH Building
Washington, D.C. 20201
Phone: 1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html.